Resume

Employment History

Employer

Zeagle Systems/Pinnacle Aquatics, Livermore, CA http://www.zeagle.com
Account Manager
May, 2008 - August, 2010
  • Provided direct customer service to 400+ Scuba dealers nationwide as well as numerous international dealers and distributors
  • Processed orders, returns, repair orders, met daily shipping deadlines, maintained sensitive customer account information while averaging daily sales revenue of $10,000.00
  • Maintained computer system functionality and network efficiency
  • Reconciled complicated situations to the complete satisfaction of dealers and customers
  • Provided dealers with product information to aid them in acquiring the optimal inventory of gear for their stores
  • Worked with 10+ Field Reps to ensure customer success and to identify and pursue up-sell opportunities
  • Assisted the integration of corporate assets during the merger of Pinnacle Aquatics and Zeagle Systems in June 2009

Employer

Tutoriale Center for Education, Castro Valley, CA http://www.tutorialecfe.com
Vice President
January, 2004 - August, 2010
  • Managed all aspects of a $100,000+ per year education business
  • Successfully hired, developed and managed a staff of 15+
  • Developed finance, accounting and payroll systems in addition to developing software that allow these functions to be performed remotely
  • Completed monthly financial reports and annual budgets to ensure the maximization of profits
  • Developed online software that innovated tutoring session scheduling
  • Created and implemented marketing plans and advertisements while creating product diversity; additionally Re-Branded Tutoriale to match the changing pace of the economy
  • Purchased and resold retail educational products
  • Ensured compliance with all Federal and State regulations including personnel and taxes

Employer

Quester Technologies, Fremont, CA
Receptionist
June, 2001 - September, 2001
  • Member of a management team that facilitated operations by 200+ employees; scheduling, sorting prospective employee resumes, processing purchase orders and maintaining the company mail room
  • Provided direct customer service and support to company officers
  • Learned the basics of a multi-million dollar Thin Layer Disposition product used in the semiconductor industry, that "misted" a vapor on silicon wafers before they were sliced into computer chips
  • Attended and participated in Semicon West 2001
  • Gained exposure to the exciting apex of the Silicon Valley technology bubble

Education History

Chico State University, Chico, CA (2000 - 2005)
Degrees Major: B.A. Economics
Clubs and Organizations
Chico State Hockey Team
XT Fraternity
Snowboarding Club

Skills and Talents

Computer Related Skills
Microsoft Excel (Advanced)
Computer Related Skills: I have advanced proficiency with Microsoft Excel, Microsoft Word, Microsoft Outlook, Microsoft Access, all Google technologies, Windows 7
VBA for Microsoft Office: I can automate Microsoft Excel and Microsoft Access to create custom software solutions for a variety of purposes
Web Programming: I have basic experience with Drupal, XML, Java Script, ASP, SQL Server, MySql, CSS, PHP, AJAX
Business management/Accounting software: Highly proficient with Quick Books Pro 2010, SYSPRO, and MYOB
Computer Networks: I have an Intermediate level of experience with switches and routing and remote desktop/tunneling configuration
General Skills
General Skills: Manage employees, Develop optimal systems and operations, Configure account management system, Negotiate accounting situations
Snowboarding, Karate, Ice Hockey, Scuba Diving
X
Loading